Improving patient satisfaction is a pertinent goal for any healthcare organization. Not only are satisfied patients more likely to return when they need medical care, but they are also more likely to recommend the hospital or clinic to their friends and colleagues. In addition, patient satisfaction scores are already tied to Medicare reimbursement for a number of care settings, and this payment model will be expanded to other settings in the future. All in all, patient satisfaction is a win-win for the healthcare industry as a whole.
But how exactly is patient satisfaction measured and more importantly, how do you improve it?