One could argue that in some ways technology is damaging the manner in which people interact with one another. For example, my last blog post touched on the impersonal feel technology can introduce to communication in the workplace.
In healthcare, some leaders have faced similar challenges with implementation of EHR. Pressure to rapidly implement new technologies can require staff to engage with unfamiliar tools while trying to be present and attentive with the patient. As many have already remarked, there is a learning curve with the new tools.
However, some technological advancements are visibly improving exchanges and connections between hospital staff, patients, and their families. In this article, I discuss two tools being used in hospitals today and how they are enhancing the patient experience by keeping families informed and helping them to connect with care providers on a more personal level.