According to a recent study conducted by the RAND Corporation, a nonprofit institution that helps improve policy and decision-making through research and analysis, the emergency department (ED) now accounts for approximately half of all hospital admissions.
Working with an experienced vendor for your CG-CAHPS Surveys can yield many benefits for your organization. From assistance with data analysis to consultation on industry best practices, CG-CAHPS vendors offer a variety of services that can help you improve patients' experiences of care in a meaningful way. However, each vendor offers a unique array of competencies and capabilities, making the selection process challenging for many patient experience leaders.
Employee Engagement Surveys can be designed in a variety of ways to meet the precise needs of your business. From adding simple yes/no items, to items that include a full response scale, the design options are practically limitless and can be customized to what your business is looking to measure. One particularly common design option, the open-ended comment prompt, is a powerful tool for identifying opportunities and approaches for improving your company.
Surveys play an important role in the healthcare industry today. While many healthcare leaders understand the importance of patient surveys, the survey cover letter is a crucial element that is often overlooked. Cover letters can be customized to maximize visual cues for the patient, encouraging completion of the survey as well as assessment of the correct experience in the event that the patient has had multiple recent patient visits. At Avatar, we offer customization options to increase recall in patients, support participation, and further extend your brand to the public.
As value-based purchasing continues to expand into areas of healthcare beyond the inpatient setting, more organizations are exploring novel methods for delivering care with a focus on value. Never has this been more evident than when CMS recently announced that nearly 90 additional Accountable Care Organizations (ACO) have joined the Medicare Shared Savings Program. This brings the total number of ACOs to more than 420 nationwide.
According to the CMS website, ACOs are groups of healthcare providers, hospitals and other organizations who work together to provide Medicare beneficiaries with quality, coordinated care while reducing costs. So long as they meet established quality goals, ACOs share in the savings they generate for Medicare. In practice, the ACO model has inspired a diverse array of organizations from healthcare and related industries to establish partnerships to lower costs, improve care, and capture a portion of Medicare savings as revenue. From insurance companies to retail pharmacy chains, hospitals to physician groups, many are participating in the new model and have committed to demonstrating the level of value they are delivering to consumers.
Though not expected to be mandated until 2016, provider groups and clinics nationwide are increasingly adding Clinician and Group CAHPS Surveys (CG-CAHPS) to their arsenal for measuring and improving the patient experience. By administering the survey early, these organizations are able to establish a baseline they can use for goal setting, while also taking important first steps toward effective improvement plan development.
Through extensive, ongoing research, Avatar has identified four principal areas of organizational performance into which the drivers of employee engagement fall. By assessing and addressing performance in these areas, organizations can improve engagement, discretionary effort, retention and more. Avatar’s Sweet 16 Employee Engagement Survey, measures employees’ perceptions about performance in these four areas to help do exactly that. Continue reading to learn more about these four attributes and how assessing them can help your organization succeed.
Attribute 1: Organizational Effectiveness
Patient Experience Surveys are designed to garner feedback from all aspects of the patient’s journey throughout the course of their care experience. Surveys should follow an “intelligent” design to include condition-specific items, service-specific items, custom items chosen by your organization, applicable CAHPS items, and standard items from your vendor.
The Clinician and Group CAHPS Survey is increasingly being used by clinics and physician offices to assess the patient experience in these environments. As it becomes more common, many organizations are beginning to search for, and share, best practices and tips for effectively implementing CG-CAHPS Surveys. The following passages outline three key factors and resources that your organization can use to help ensure a more effective CG-CAHPS survey initiative.